Refund policy

We have a  30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, excluding postage, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insuracen. We can't guarantee that we will receive your returned item. 

To start a return, please contact us at shop@paintedearthgifts.com. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), earrings (for hygiene reasons) and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on original art,  sale items or gift cards.

Exchanges
Please get in touch if you would like to exchange an item and we will let you know what the best way to do so is. Email us at shop@paintedearthgifts.com

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.